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Privacy policy

Koukki BV with registered office at Aarschotsesteenweg 157 box F101, 3111 Rotselaar with company number 1002.967.528 (hereinafter “we”, “us” or “our”) processes personal data in accordance with this privacy statement.For further information, questions or comments regarding our privacy policy, please contact the administrator of the site koukki.com (hereinafter “Website”) at www.koukki.com. Koukki is committed to your privacy. Although most of the information on this Website is available without the need to provide personal data, it is possible that the user may be asked for personal data: e.g., to subscribe to our newsletter, when filling out our contact form or when responding to a job posting. These personal data will only be used for the specific purpose for which they are requested. Your personal data will therefore not be passed on to third parties.

What personal information do we collect from you when you visit the Website?
Technical information (IP address, browser type, geographical location and operating system) and information related to your browsing behavior (e.g., which links you click on the Website, how long or how many times you visit a page).Identity information (name, (delivery) address, e-mail address, phone number, billing information).

How do we collect your personal data?
When you visit our Website, we collect technical information and information about your browsing behavior via cookies.When you place an order on our Website, we collect your identity details and information about the products ordered via the order form.When you subscribe to our newsletter and/or (personalized) advertising mailing, we collect your e-mail address via the form.When you use our contact form, we collect your contact details via the form. This is necessary to be able to communicate with you in the correct way.

Why do we process your personal information? 
(Purposes)We use your technical information for (i) maintaining and improving the Website, (ii) compiling anonymous statistics and (iii) improving your user experience when visiting the Website.We use your identifying information to (i) execute the placed order, i.e. delivery and invoicing and/or (ii) send you a newsletter and/or (personalized) advertising.

May we process your personal data? 
(legal basis)We may process your technical information because, on the one hand, you give your consent via the “cookie” banner and, on the other hand, because it is in our legitimate interest to continuously improve our Website and service.We may process your identity data and your ordered products in order to execute our agreement, i.e. your order. Without your name, address and similar data it is impossible for us to deliver your order to you. It is therefore necessary for us to request this data from you. As a company we often have to process your personal data and keep them up to date because we are legally obliged to do so. You always have the opportunity to withdraw this consent, after which we will no longer send you such advertising.

Do we share your personal data with third parties?
 If this is necessary for the realization of the purposes, your personal data will be shared with third-party recipients: for example, the creator/host of our Website or the bank/payment service provider who facilitates the payment of your order and who will intervene as soon as you wish to make the payment with your card.We guarantee that all third-party recipients will take the necessary technical and organizational measures to protect the personal data.

How long do we keep your personal data?
Your personal data will only be processed for as long as necessary to achieve the purposes. They will therefore be kept for the period necessary to fulfill the purposes or to comply with legal requirements (including accounting requirements).

What are your rights? (Right of access, rectification, erasure, restriction, objection and transferability of personal data)
You have the right to access your personal data at any time and may correct them (or have them corrected) if they are inaccurate or incomplete, have them erased, restrict their processing and/or object to their processing including profiling. If the processing of your personal data is based on your prior consent, you naturally have the right to withdraw that consent.In addition, you have the right to obtain a copy (in a structured, common and machine-readable form) of your personal data and to have the personal data forwarded.To exercise these rights, you can:
  • customize your customer account settings yourself; and/or
  • send an e-mail to the following e-mail address: info@koukki.com (Additional identification may be requested here for identification purposes).

Where can you file a complaint? 
You have the right to file a complaint with the Commission for the Protection of Privacy (Rue du Printing Press 35, 1000 Brussels - commission@privacycommission.be).